Responsibilities:
— Respond and assist customers on live chat support requests about setting up and using product;
— Assist customers on zoom support calls;
— Work during US Eastern Time hours (4pm – 12am local Ukraine time);
— Help maintain support knowledgebase;
— Collaborate with development team on support issues;
— Other duties and projects as assigned by the Director of IT such as local and cloud infrastructure support.

Experience Needed:
— Setup, support and troubleshooting of Windows desktops and servers;
— Setup, support and troubleshooting of Windows AD environments;
— Network troubleshooting;
— Basic support of Mac desktops;
— Basic Linux Shell support and navigation;
— Physical (on-premise) and virtual (VMware) server support. Windows Server OS upgrades and troubleshooting;
— Intermediate English level.

Desired but not Required Qualifications, Experience, and Responsibilities:
— Understanding and experience with Active Directory;
— Understanding of Office 365 administration;
— Server/desktop network configuration, protocols and troubleshooting including (DHCP, DNS configuration).

Core Personal Competencies:
— Ability to work with other team members and a desire to help others;
— Intermediate English verbal and written skills;
— Excellent attention to detail;
— Ability to follow-up on tasks and work autonomously;
— Excellent work ethic and responsive attitude;
— Self-motivated, organized, and methodical;
— You must be located within Lviv, within 30 minutes from Lviv, or willing to relocate to Lviv. Initial screening can occur via telephone, however, an in-person interview and background check will be required for any finalization of offer letter for position;
— Excellent professional and personal references and ability to clear a background check.

Benefits:
— Stable working environment where you can develop and grow your skills;
— Promotional opportunities;
— Highly competitive salaries;
— High-growth career path with a rising company; — A supportive team that values your input and suggestions and is fun to work with;
— Premium health insurance coverage;
— Modern office building with heating, air-conditioning, break rooms, free snacks, meals and espressos;
— Short walk from City Center;
— Secure car parking spots;
— English language classes with native US English speaker;
— Fun company-sponsored events and activities;
— Paid training days;
— Paid vacation days;
— Paid sick days;
— Relocation packages available in some situations;
— Game room with PlayStation 4 and free premium games;
— Fitness room with workout equipment, yoga mats and relaxing chairs.