Тернопіль, Львів, Івано-Франківськ, Луцьк, Чернівці, Рівне, Ужгород
BPO Nextdoor is looking for a specialist who is fluent in English (both verbal and in writing) as well as has a deep knowledge of MS Excel. This specialist will work as a real-time analyst with our customer’s contact centre. If you have a sharp analytical mind and are interested in analytical/management work with a reputable German company, please send us your CV.
Upper-intermediate level of English (written and spoken) is a must
The mathematical background will be an advantage
A good level of MS Excel (Hlookup, Vlookup, Advance Excel Topics, Basic Macro, etc.)
Real-time control (ensuring the use of resources to meet the requirements of the amount of the calls).
Support/participation in process automation and implementation to optimize the use of resources.
Monitoring and analysis of the most important performance indicators and trends for deployment recommendations, planning and adaptation of resource needs
Prediction and creation of reliable time planning through simulations based on historical data.
Good, competitive salary
Comfortable office in Lviv and possibility of remote work
Compensation for the costs of sports club subscriptions
Ability to visit cinema for free once a month
Relocation Rent Support
Free German and English language classes at our office
Young and friendly team
Regular interesting corporate events
If you consider yourself as a suitable candidate for our position and your skills are appropriate for our requirements — please, send us your CV to [відгукнутися] and we will promptly contact with selected candidates.