Management of translation orders according to customer requirements and group standards
Close collaboration with customers, teams, account managers, and translators/linguists
Process improvement and linguistic quality optimization
Organization and monitoring of overall workflow and timelines for translation, revision, review, and other linguistic services
Monitoring of Service Delivery related KPIs, e.g. adherence to deadlines, vendor costs, in-house costs, productivity, volume per service and per language combination, number of complaints
Client relationship management and ownership of customer satisfaction
Work schedule: Monday to Friday (10:00 — 19:00)
MAIN REQUIREMENTS:
Excellent knowledge of English. Other languages are a plus
Working experience in project management, business administration, customer service, or in similar roles, preferably in a Language Service Provider Company
Experience in successfully managing customer relationships, including complaints
University Degree in translation, management, business administration language/communication studies, or equivalent
Excellent communication skills. At ease working remotely (by phone, web meetings, etc.)
Ability to prioritize tasks and workload, able to work in a changing environment Pro-active, detail-oriented, highly organized, able to work to tight deadlines and calm under pressure
Excellent computer literacy including advanced Microsoft Office skills
Previous use of CAT tools, including Trados Studio, XBench, or other industry-specific applications will be considered a plus but not required.
BENEFITS:
Challenging work in a developing company
Exciting projects involving the latest technologies
Professional skills development
Friendly, modern, and comfortable office
15 working days of vacation and 10 sick leaves per year
DEVABIT IS A STRATEGIC TECHNOLOGY AND BUSINESS PARTNER. FOR MANY YEARS WE DELIVER END-TO-END HIGH-QUALITY SOLUTIONS FOR INDUSTRY LEADERS WITHIN OUR CORE COMPETENCIES.
