Gi Group is one of the world’s leading companies providing services for the development of the labour market. The group is active in the fields of temporary and permanent staffing, as well as in a variety of complementary HR activities
Main responsibilities:

 

·        Provide technical assistance and support for incoming queries and issues related to security role coordination, reporting, cross-market issues.

·        Respond to queries either in person, over the phone or via email. Respond to email messages for customers seeking help. Walk customer through problem-solving process. Follow up with customers to ensure issue has been resolved;

·        Write training manuals, train computer users, gain feedback from customers about role coordination;

·        Determine nature of problem, run reports to determine malfunctions that continue to occur. Check conflicts of role assignment (ISMSOD);

·        Manage OrgLevels and Analysis Authorization, Role Variant Management, Nestool, High Sensitive Role Recertification, Basket management, Subsitution Matrices.

 

 

·        Provide technical assistance and support for incoming queries and issues related to security role coordination, reporting, cross-market issues.

·        Respond to queries either in person, over the phone or via email. Respond to email messages for customers seeking help. Walk customer through problem-solving process. Follow up with customers to ensure issue has been resolved;

·        Write training manuals, train computer users, gain feedback from customers about role coordination;

·        Determine nature of problem, run reports to determine malfunctions that continue to occur. Check conflicts of role assignment (ISMSOD);

·        Manage OrgLevels and Analysis Authorization, Role Variant Management, Nestool, High Sensitive Role Recertification, Basket management, Subsitution Matrices.\

·        Knowledge  of English (Intermediate) and Spanish (Upper Intermediate)