Management of translation orders according to customer requirements and group standards
Close collaboration with customers, teams, account managers and translators/linguists
Process improvement and linguistic quality optimization
Organization and monitoring of overall workflow and timelines for translation, revision, review, and other linguistic services
Monitoring of Service Delivery related KPIs, e.g. adherence to deadlines, vendor costs, in-house costs, productivity, volume per service and per language combination, number of complaints
Client relationship management and ownership of customer satisfaction
Spoken and written communication to be carried out in French
MAIN REQUIREMENTS:
University Degree in translation, management, business administration language/communication studies, or equivalent
Excellent knowledge of French. English would be a plus
1 year+ of working experience in project management, business administration, customer service or in similar roles, preferably in a Language Service Provider company
Experience in successfully managing customer relationships, including complaints
Excellent communication skills. At ease working remotely (by phone, web meetings, etc.)
Ability to prioritize tasks and workload, able to work in a changing environment
Pro-active, detail-oriented, highly organized, able to work to tight deadlines and calm under pressure
Excellent computer literacy including advanced Microsoft Office skills
Previous use of CAT tools, including Trados Studio, XBench, or other industry-specific applications will be considered a plus but not required
BENEFITS:
Challenging work in a developing company
Exciting projects involving the latest technologies
Professional skills development
Friendly, modern, and comfortable office
15 working days of vacation and 10 sick leaves per year
