03 серпня 2018 року
Місто
Львів
Грошова винагорода
від 6 500 грн.
In Webitel you will get:
- Work in a company that implements call centers and CRM-systems for 6 years and has more than 4000 users;
- Work in a team whose efforts are focused on the constant search and implementation of innovations;
- Orientation on solving complex problems and practical implementation of ideas;
- Work with new IT projects and IT consulting projects;
- Support initiatives of talented employees.
Responsibilities:
- Primary processing of the user’s request (phone, email, chat): clarification of information, a brief description of the problem;
- Providing the user with pre-agreed information (answers to frequently asked questions);
- Incident recording, classification, initial diagnostics;
- Request resolution or escalation to responsible parties;
- Monitoring the status and progress toward resolution of all open incidents;
- Keeping affected users informed about progress;
- Resolution and recovery of incidents not assigned to resolution groups;
- Resolution confirmation and closure of incidents;
- Update internal knowledge base when required.
Requirements
- English level — at least upper-intermediate (B1, B2);
- Russian level — fluent;
- Excellent verbal and written communication skills;
- Good in e-mail correspondence and phone etiquette;
- Stress resistance, аbility to stay cool-headed in tough situations;
- Ability to work in a team and think as a team player;
- Ability to handle high volumes of requests.
What we offer:
- Work in a friendly team;
- Comfortable office location (near St. George’s Cathedral);
- The ability to develop knowledge of the work of Linux systems, modern IP based networks;
- Cookies and fruits every day;
- Competitive salary and bonuses.
Webitel - стратегічний партнер Terrasoft з впровадження проектних рішень на платформі bpm'online. Серед наших клієнтів провідні компанії України, США, Латинської Америки, Індії та Азії. В...
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